Refund and Cancellation Policy

Trader and legal framework

Sold by pfixeflart.com LLC, 42 Velyka Vasylkivska St, Office 305, Kyiv, 03150, Ukraine, contact@pfixeflart.com, +380 967 852 6797, EDRPOU 98450796. Before ordering we provide service, price, date, payment, cancellation, refund and complaint details under Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10 June 2023. Trader details are published under Law of Ukraine No. 675-VIII 'On Electronic Commerce' dated 3 September 2015. Statutory rights unaffected.

Cancellation and refunds

• 7+ days before start: full tuition refund.
• 3–6 days before start: full tuition refund.
• Under 72 hours or after start: no refund except where law requires; one transfer may be allowed.

Email contact@pfixeflart.com with name, order number, course and date. We confirm within 3 business days; approved refunds are paid within 14 days to the original payment method.

Transfers, no-shows, materials and exam fees

One free transfer with 72 hours' notice; later transfers subject to availability. If we cancel or reschedule, choose a full refund or transfer. No-shows without notice are non-refundable. Digital materials are non-refundable once accessed, where law allows. Exam fees are refundable only if untaken and unpaid to third parties.

Complaints and consumer rights

Send complaints to contact@pfixeflart.com; we respond within 10 business days. You may apply to the State Service of Ukraine for Food Safety and Consumer Protection and/or to the courts under Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10 June 2023.